What version of software you use?
Here is what you should do
1. Unplug USB JTAG NT.
2. Start software.
3. Power on the box
4. Plug in USB
See if this solved your issue.
I do not have sti5518 and cannot reproduce your issue.
USBJTAG NT crash issue
Report bugs found in the software. New release will fix those busg.
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